We hope that you are settling in well and enjoying your time with us! We’ve created a quick guide below so that you can get the most out of the lodge – if you have any other questions or if we can help in any way please do call our Duty Manager on 01855 413 006. We’re around and close-by 24/7 to make your stay as perfect as possible!
A complimentary continental breakfast is included with your stay. This is baked fresh in our kitchen and delivered outside your lodge before 8.30am each morning.
If you need more milk, or in fact anything, please do just ask.
Reception is based in the Clubhouse building, and is open from 9am to 5pm. Outside of these times we will have a super-hero standing by, just waiting to swoop in and save the world – simply call 01855 413 006.
Rural Scotland isn’t famous for super-fast internet, but at least there’s something! There’s Wi-Fi in your lodge and in the Clubhouse. No need for a password as you should get in without one (we like to keep things simple!).
You have total control over your environment! The controller is straightforward, and on the table. If you need help please give us a call – our hearts desire is that you are truly comfortable at all times!
The lodge has a fancy “control center” (ipad) on the left hand side as you pass between the living area and bedroom. This controls most things in the lodge, on top of manual switches in each area.
Easy to use, and just lovely to be in!
Please, oh please! take a shower before entering, and don’t put anything into the water except yourself. Adding soap etc. has horrible consequences.
The circular dial as you enter controls the lights and jets – just be cautious of the infinity edge at the front, particularly at night.
Temperature: the hot-tubs are set to 37.5°C and idle away happily at this temperature 24/7 – clever technology means that there’s no need to “turn them off”.
Jets: these are an important part of the filtration/cleaning process, so should be covered by water at all times. The jets come on occasionally as part of the routine filtering mechanism, so the intermittent sound of the motors is fine.
Health warnings: 20 mins is the recommended max time. Hot Tubs should only be used by those who are medically ok to do so (not diabetic, pregnant etc.) and it is not recommended to drink alcohol while bubbling. This is of course your responsibility. 😊
Leaving the tub: please stop the jet cycle and replace the insulated cover.
Cleaning: to keep your hot tub sparkling, out team visit a few times in the day to carry out checks & cleaning. We do aim to do this in the background without disturbing you, so with any luck you won’t see our hot-tub Ninjas!
Immerse yourself in an amazing home cinema experience!
This system let’s you “cast” your favourite content from your own mobile / tablet, so you can watch your favourite shows and films with ease (Netflix, Amazon Prime, Disney etc.).
If you want to watch regular TV, there’s also a television in the bedroom.
Great to set the mood, but candles do tend to burn the decking, or worse still the surfaces in the lodge! If you use candles please rest them on top of something suitable.
The power button is the circle furthest to the right.
Press one of the two vertical circles to select the hob you want to control, and use the “up” and “down” arrows to adjust temperature (1 is low, 10 is high).
If the screen displays “lo” then the safety lock has been activated! Just tap the lock symbol and the lock will disapear.
Sadly all good things must come to an end – but we hope you will return!
Please hand your key in to reception by 10am so that our housekeeping team can sparkle.
Late check-out at 11am is sometimes possible, and can be purchased for £11.95 by calling reception.
We won’t! The only time we need to come near your lodge is to do a few quick checks on the hot tub.
If you do need total privacy, please let our reception team know – we schedule a time to clean hot tubs when you are out on adventures.
Some lodges are set aside specially for guests with furry friends. Please make sure that our team know that there will be three of you staying tonight if they don’t already!
Indeed, dogs are very welcome on the estate (on a lead, of course) and there are brilliant walks all around. One thing we ask – please don’t let your dog up on those lovely Egyptian cotton sheets, up the curtains, in the hot tub, or on the ceiling?!
Please take care not to stain the bedding with food! We’ve sourced all that yummy Egyptian cotton with love and care; we simply ask that you might love it just a little, too.
The emergency assembly point is outside the Clubhouse building. Please evacuate immediately and then call us on 01855 413 006.
Fire: if the main entrance is inaccessable, you can remove the panels behind the bed and escape through an emergency exit here.
From June through September we are plagued by these small biting bugs and sadly there’s sadly not much we can do about them!
In your lodge you will find a bottle of “Smidge” during these months which can be sprayed onto your skin (nothing else please) to stop them biting. No need to do this before jumping in the hot tub though – the heat alone should keep the midges away and these kinds of things aren’t good for the hot tub filters.
Please leave the bottle in your lodge for our next guests when you depart (these products are available for sale in the Clubhouse).
We understand that accidents happen, but please do treat our lovely lodges like you would your home and let us know if anything is broken.
An additional charge will be made to your card to cover the cost of any reckless damage.
Please settle your account at the Clubhouse the afternoon before departure.
How could your stay be better? In operating the most romantic getaway in Scotland, we have developed these lodges based on our boredom with traditional hospitality offerings and thanks to some great feedback from previous guests. Please take a moment to let us know if your stay could be better – our hope is that you will have a deeply comfortable time with us. Pop us an email with any thoughts – email@example.com.
We certainly hope so! The best rates are always available by booking directly on our website.
Bin bags are collected from outside each lodge between 7.30am-8am – just leave them tied up outside your door ready for collection.
Our tap water is some of the best quality and tastiest in the world! Please do enjoy.
Should you wish to adventure further afield and need a taxi please call Ali on 01855 811 136 or Kenny on 01855 811 764.